The Underground Support Blog
Insider Information from Help Desk Experts

Aaron Shultz

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Unhappy Marriages...Wed To Your Help Desk? What are you really looking for?

Posted by Aaron Shultz on Dec 29, 2017 12:14:58 PM

Running a help desk—whether in-house or outsourced—can sometimes feel like a bad marriage. And Help Desk can be a really fickle, unforgiving spouse…

With constant demands and stress, it’s difficult not to buckle under the strain and find yourself looking for a way out. With great courage or blind ambition, some will stay the course and try to work things out, while others may find themselves with a wandering eye (it happens and we’re not here to judge…)

From great hope and best intentions to “how did we even get here?” 

Let’s take a moment to reflect on your history and the possible challenges that drove that big wedge in the relationship.

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Topics: help desk support, diy help desk, help desk operations, self-assessment