The Underground Support Blog
Insider Information from Help Desk Experts

Unhappy Marriages...Wed To Your Help Desk? What are you really looking for?

Posted by Aaron Shultz on Dec 29, 2017 12:14:58 PM

Running a help desk—whether in-house or outsourced—can sometimes feel like a bad marriage. And Help Desk can be a really fickle, unforgiving spouse…

With constant demands and stress, it’s difficult not to buckle under the strain and find yourself looking for a way out. With great courage or blind ambition, some will stay the course and try to work things out, while others may find themselves with a wandering eye (it happens and we’re not here to judge…)

From great hope and best intentions to “how did we even get here?” 

Let’s take a moment to reflect on your history and the possible challenges that drove that big wedge in the relationship.

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Topics: help desk support, diy help desk, help desk operations, self-assessment