The Underground Support Blog
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Improving Help Desk Performance through Co-Sourcing Models

Posted by Todd Cronin on 8/26/16 3:45 PM

Occasionally referred to as a "Hybrid Solution", companies are supplementing their internal service desk  (not replacing in total) with a strategically selected external partner.  Companies from all verticals and markets, who for reasons of cost, turnover and protecting core expertise of their current staff, have chosen this route as an extension of their help desk.

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Topics: Helpdesk Outsource, Improving Help Desk Performance, supplementing service desk, extend help desk capabilities

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