Your IT help desk Key Performance Indicators (KPIs) reveal the success or failure of your ..
There are dozens of IT help desk ticketing software applications on the market. Some are..
Does your IT help desk have a hat problem?
We’re talking about the multiple hats that your..
Our newly digital world makes it easier than ever for people to find their own answers and..
New technologies, programs, and processes can go a long way toward making your company more..
If you wait until you’re going through a major transition to figure out how to scale your..
If you’re weighing whether to keep your IT help desk in-house or whether to outsource them..
How much does IT help desk outsourcing cost?
When it comes to outsourcing your IT help..
A rapidly growing business puts immense pressure on the help desk. When your company..
Customer satisfaction is the golden ring when it comes to IT help desk metrics. If your..
You’ve likely heard the old chestnut, “You can’t manage what you don’t measure.”
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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