Customer satisfaction is the golden ring when it comes to IT help desk metrics. If your..
You’ve likely heard the old chestnut, “You can’t manage what you don’t measure.”
Experienced, knowledgeable help desk agents are worth their weight in gold. Not only do..
Tom Peters, author of the best-selling business book, In Search of Excellence, once..
Your help desk faces enough challenges at the best of times. Whether it’s too many calls..
I recently stumbled upon a piece of career advice that gave me some serious pause. ..
What’s the price of your cup of coffee? Is it a luxury you afford yourself? A hidden gem..
Running a help desk—whether in-house or outsourced—can sometimes feel like a bad marriage...
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc.521 Cromwell AvenueRocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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