Perhaps your IT help desk is in-house. Or, you might have outsourced part or all of your IT..
When the word “help” is in your team’s name…but your customers aren’t finding you all that..
If you are thinking of outsourcing your help desk, and if you are confused by some mixed..
“I think I’ve hit my limit.”
“I hate the stress of this job when things don’t go right,..
If you are considering outsourcing your IT help desk, or if you already enjoy outsourced..
Your IT help desk Key Performance Indicators (KPIs) reveal the success or failure of your ..
There are dozens of IT help desk ticketing software applications on the market. Some are..
Does your IT help desk have a hat problem?
We’re talking about the multiple hats that your..
Our newly digital world makes it easier than ever for people to find their own answers and..
New technologies, programs, and processes can go a long way toward making your company more..
If you wait until you’re going through a major transition to figure out how to scale your..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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