New technologies can offer many benefits to organizations, including getting and staying ahead of competitors, growing profits, and becoming more efficient. However, new technologies also bring unknown possibilities that come with change, and that can be difficult for many employees within the organization to embrace. So, how can you successfully implement new technology in your organization with as little resistance as possible?
Here are 4 tips to successfully implement new technology in your organization:
One of the most effective ways to get your organization to embrace a new technology is to communicate with them. Talk to them about how the new technology will work and the benefits it will bring, while at the same time, creating an environment where they can provide feedback. By providing feedback, employees might come up with genuinely good ideas for implementation that you hadn't even thought of. Consider using focus groups from different departments that will allow them an opportunity to be heard and express their feelings on the matter, as well as giving you a chance to empathize with their thoughts.
- 2. Encourage active participation
Gathering feedback from employees is important, but you can encourage them to actively participate in implementing the new technology as well. Using the focus group concept, you can give them a chance to brainstorm how best to introduce the new technology, allowing them to contribute to the new technology’s success. This will make them feel like they are active agents of change, rather than passive players in a situation that is beyond their control. For those employees who are especially helpful in preparing for, or actually participating in, the successful implementation of the new technology, you could provide recognition for their help.
- 3. Anticipate and plan for resistance
Regardless of which of these techniques you decide to use, it’s important to always recognize and anticipate employee resistance and to create a plan for overcoming this resistance. All too often, decisions are made and then handed down with little consideration for those most affected by the decisions. By anticipating potential problems and creating a strategy to help resolve them, you’re much more likely to successfully implement the new technology with minimal resistance from employees.
- 4. Include your help desk outsourcing partner
When rolling out new solutions to the business, your help desk outsourcing partner will become the key component in its adoption. The help desk is the face of IT, and typically is the first line of support. When your employees seek support in the new technology you implement, it's important for your help desk to be knowledgeable on its functionality and uses, and to able to provide support. When the help desk is involved from the beginning, they are able to work with clients on usage and adoption, and also identify areas that may become problems. This will assist IT groups in correcting issues before they become impactful to the business and limit any negative perceptions toward the new technology.
We invite you to access our exclusive Help Desk Cost of Support ROI Calculator to get a better understanding of the help desk costs that can impact your business. You can also click here to schedule a consultation with one of our help desk experts.