Insider Information from Help Desk Experts

5 Ways to Help Reduce Your IT Costs in 2020

Posted by Global Help Desk Services Inc. on 2/18/20 1:00 PM

As organizations try
to find more efficient ways to reduce their IT department budgets, the good news is that there are many strategies to help reduce your costs without negatively affecting your department or the overall organization. The strategies you choose will vary depending on your situation and your goals, both short and long-term, but the following are 5 ways to help reduce your IT costs while improving output and overall value to the organization.

1. Shift Left
Employee wages are a big part of IT budgets. As such, you want to get the most efficient use of your IT staff’s skillset. It doesn’t make sense to have a Cisco engineer answering calls regarding basic PC problems or resetting passwords. By shifting (“shift left”) more resolutions from your Tier 2 or Tier 3 groups to the help desk, your cost per resolution goes down and you free up more time for your higher paid resources. In some cases, you can also reduce staffing. Shift left requires each of your resolver groups to identify frequently asked questions that can easily be documented in a Knowledge Base (KB) handled and resolved by the help desk. If you don’t have the help desk staff, tools, or expertise to pull this off, help desk outsourcing may be the way to go.

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Topics: help desk support, help desk outsourcing, help desk costs, IT costs

[Video] 5 Common Hurdles of Internal Help Desk Teams

Posted by Global Help Desk Services Inc. on 2/5/20 10:00 AM

Having an internal help desk team is a great way for an organization to streamline its processes and become more efficient and productive. However, these same internal help desk teams also have to deal with several hurdles brought forward by the organization. 

Watch the video below and learn about 5 common hurdles that internal help desk teams face:

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Topics: help desk, help desk outsourcing, internal help desk team

[Video] 4 Ways to Optimize Your Enterprise Help Desk

Posted by Global Help Desk Services Inc. on 10/22/19 11:00 AM

As enterprise organizations grow in scale and size, so do requests for their internal help desk teams. Keeping your help desk running at maximum efficiency is critical to the success of your organization and achieving both internal and external customer satisfaction. So how do you achieve this?

We invite you to watch the video below and learn about 4 ways to optimize your enterprise help desk:

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Topics: help desk support, help desk support team, help desk outsourcing

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