Insider Information from Help Desk Experts

Selecting the Right Help Desk Outsourcing Partner (Part 2)

Posted by Global Help Desk Services Inc. on 11/18/19 11:30 AM

This is part two of our 2-part series on the 10 key criteria to consider when selecting the right help desk outsourcing partner. If you missed part one, you can click here to read the full blog.

Selecting the right partner can be the difference between the success or failure of your organization, but do you know what your organization should look for in a help desk outsourcing partner? Here are the remaining 5 important keys to consider when selecting your next help desk outsourcing partner.

6. Provide White-Label Service
Your help desk partner should provide service to your internal and external customers under your company name to ensure a seamless and branded experience for your customers.

Read More

Topics: help desk support, help desk support team

Selecting the Right Help Desk Outsourcing Partner (Part 1)

Posted by Global Help Desk Services Inc. on 11/7/19 12:00 PM

Many enterprises outsource certain aspects of their businesses in order to save time, money, and improve processes, but do you know what your organization should look for in a help desk outsourcing partner? Selecting the right partner can be the difference between the success or failure of your organization, so it's important to consider these 5 keys when selecting your next help desk outsourcing partner.

1. Leverage a US Team 24 x 7 x 365
Your help desk partner should employ a U.S. team that is available 24 hours a day, 7 days a week, 365 days a year to maintain customer service levels and provide the best experience to your customers. Remember, your employees/customers are already frustrated when they call the help desk. They don’t need to navigate through cultural and language barriers just to get help.

Read More

Topics: help desk support, help desk support team

[Video] 4 Ways to Optimize Your Enterprise Help Desk

Posted by Global Help Desk Services Inc. on 10/22/19 11:00 AM

As enterprise organizations grow in scale and size, so do requests for their internal help desk teams. Keeping your help desk running at maximum efficiency is critical to the success of your organization and achieving both internal and external customer satisfaction. So how do you achieve this?

We invite you to watch the video below and learn about 4 ways to optimize your enterprise help desk:

Read More

Topics: help desk support, help desk support team, help desk outsourcing

[Video] 3 Ways to Reduce IT Costs at Your Organization

Posted by Global Help Desk Services Inc. on 9/12/19 11:00 AM

As organizations find ways to "tighten up" their department budgets, the good news is that there are many strategies to help reduce costs without harming the department or the overall organization. The strategies you choose will vary depending on your situation and your short and long-term goals.

We invite you to watch the 1-minute video below and learn about 3 ways to reduce IT costs at your organization:

Read More

Topics: help desk support, help desk support team

[Video] 4 Questions to Determine Your Help Desk Outsourcing Needs

Posted by Global Help Desk Services Inc. on 7/16/19 12:00 PM

There is significant value in hiring an outside team of help desk experts when you're looking to save time, reduce costs and improve processes. However, to truly see the value of an outsourced help desk support team, you will need to first determine your actual needs.

Watch the 2-minute video below and learn about the 4 questions you should be asking when determining your help desk outsourcing needs:

Read More

Topics: help desk support, help desk support team

[Video] 5 Characteristics of Great Help Desk Outsourcing Teams

Posted by Global Help Desk Services Inc. on 6/10/19 12:00 PM

Many enterprise organizations hire outsourced help desk teams to save time, money, and improve processes, but do you and your organization know what characteristics to look for in a great help desk outsourcing team?

Watch the 2-minute video below and learn about 5 characteristics that great help desk outsourcing teams possess.

Read More

Topics: help desk support, help desk support team

[Video] 4 Benefits an Outsourced Help Desk Team Can Bring to Your Organization

Posted by Global Help Desk Services Inc. on 5/2/19 11:00 AM

There are many ways an outsourced help desk team can make an organization more efficient and more productive, so it's no wonder why outsourcing help desk services is considered one of the best  decisions an organization can make. 

Watch the 2-minute video below and learn about 4 benefits an outsourced help desk team can bring to your organization: 

Read More

Topics: help desk support, help desk support team

4 Tips to Successfully Implement New Technology in Your Organization

Posted by Global Help Desk Services Inc. on 3/26/19 12:00 PM

New technologies can offer many benefits to organizations, including getting and staying ahead of competitors, growing profits, and becoming more efficient. However, new technologies also bring unknown possibilities that come with change, and that can be difficult for many employees within the organization to embrace. So, how can you successfully implement new technology in your organization with as little resistance as possible?

Here are 4 tips to successfully implement new technology in your organization:

1. Communicate
One of the most effective ways to get your organization to embrace a new technology is to communicate with them.  Talk to them about how the new technology will work and the benefits it will bring, while at the same time, creating an environment where they can provide feedback. By providing feedback, employees might come up with genuinely good ideas for implementation that you hadn't even thought of. Consider using focus groups from different departments that will allow them an opportunity to be heard and express their feelings on the matter, as well as giving you a chance to empathize with their thoughts.

Read More

Topics: help desk support, help desk operations, help desk support team, help desk technology

5 Things to Consider When Hiring a Help Desk Support Team

Posted by Global Help Desk Services Inc. on 2/26/19 12:00 PM


A lot of organizations have begun to outsource certain aspects of their businesses to save time, money, and improve processes, but can your organization benefit from the growth of help desk support services? You'll only be able to tell if you're using the right help desk support team. Hiring the wrong team can be the difference between the success and failure of your organization, so it's important to consider these 5 things when hiring a help desk support team:

Read More

Topics: help desk support, help desk support team

Subscribe to the Blog


eBook: 10 Common Help Desk Challenges & Concerns that Impact Companies Today

Help Desk Concerns eBook Image

Download the eBook


How Much Does Help Desk Support Cost?

Access the Help Desk ROI Calculator to detail all of your help desk costs. 

Access the Calculator

Recent Posts

Follow Us Online