Insider Information from Help Desk Experts

[Video] 3 Ways to Reduce IT Costs at Your Organization

Posted by Global Help Desk Services Inc. on 9/12/19 11:00 AM

As organizations find ways to "tighten up" their department budgets, the good news is that there are many strategies to help reduce costs without harming the department or the overall organization. The strategies you choose will vary depending on your situation and your short and long-term goals.

We invite you to watch the 1-minute video below and learn about 3 ways to reduce IT costs at your organization:

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Topics: help desk support, help desk support team

[Video] 4 Questions to Determine Your Help Desk Outsourcing Needs

Posted by Global Help Desk Services Inc. on 7/16/19 12:00 PM

There is significant value in hiring an outside team of help desk experts when you're looking to save time, reduce costs and improve processes. However, to truly see the value of an outsourced help desk support team, you will need to first determine your actual needs.

Watch the 2-minute video below and learn about the 4 questions you should be asking when determining your help desk outsourcing needs:

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Topics: help desk support, help desk support team

[Video] 5 Characteristics of Great Help Desk Outsourcing Teams

Posted by Global Help Desk Services Inc. on 6/10/19 12:00 PM

Many enterprise organizations hire outsourced help desk teams to save time, money, and improve processes, but do you and your organization know what characteristics to look for in a great help desk outsourcing team?

Watch the 2-minute video below and learn about 5 characteristics that great help desk outsourcing teams possess.

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Topics: help desk support, help desk support team

[Video] 4 Benefits an Outsourced Help Desk Team Can Bring to Your Organization

Posted by Global Help Desk Services Inc. on 5/2/19 11:00 AM

There are many ways an outsourced help desk team can make an organization more efficient and more productive, so it's no wonder why outsourcing help desk services is considered one of the best  decisions an organization can make. 

Watch the 2-minute video below and learn about 4 benefits an outsourced help desk team can bring to your organization: 

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Topics: help desk support, help desk support team

4 Tips to Successfully Implement New Technology in Your Organization

Posted by Global Help Desk Services Inc. on 3/26/19 12:00 PM

New technologies can offer many benefits to organizations, including getting and staying ahead of competitors, growing profits, and becoming more efficient. However, new technologies also bring unknown possibilities that come with change, and that can be difficult for many employees within the organization to embrace. So, how can you successfully implement new technology in your organization with as little resistance as possible?

Here are 4 tips to successfully implement new technology in your organization:

1. Communicate
One of the most effective ways to get your organization to embrace a new technology is to communicate with them.  Talk to them about how the new technology will work and the benefits it will bring, while at the same time, creating an environment where they can provide feedback. By providing feedback, employees might come up with genuinely good ideas for implementation that you hadn't even thought of. Consider using focus groups from different departments that will allow them an opportunity to be heard and express their feelings on the matter, as well as giving you a chance to empathize with their thoughts.

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Topics: help desk support, help desk operations, help desk support team, help desk technology

5 Things to Consider When Hiring a Help Desk Support Team

Posted by Global Help Desk Services Inc. on 2/26/19 12:00 PM


A lot of organizations have begun to outsource certain aspects of their businesses to save time, money, and improve processes, but can your organization benefit from the growth of help desk support services? You'll only be able to tell if you're using the right help desk support team. Hiring the wrong team can be the difference between the success and failure of your organization, so it's important to consider these 5 things when hiring a help desk support team:

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Topics: help desk support, help desk support team

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