In today's healthcare environment, providers are challenged to deliver optimal patient care as quickly, and at the lowest cost possible. For the hospital, it becomes paramount to be able to answer questions and resolve technical issues efficiently and accurately, so that providers can return to patient care immediately. As a result, healthcare organizations are showing greater scrutiny than ever before when it comes to choosing a help desk partner.
One of our clients is an acute care community teaching hospital that is recognized for its reputation in providing excellent care, education and research. It also hosts one of the most advanced medical simulation training centers in the world, supplying access to the region’s largest robotic surgery centers.
The hospital was looking to resolve its technical issues accurately and efficiently and to also transition all help desk services in house without any disruption of service.