Insider Information from Help Desk Experts

[Video] 5 KPIs to Track Your Help Desk Performance

Posted by Global Help Desk Services Inc. on 6/29/20 9:00 AM

Key Performance Indicators (KPIs) are the most important measurable outcomes that not only keep your help desk outsourcing team on track to achieve its goals, but can also indicate the success and failure of your overall help desk.

Watch the video below and learn about the 5 key performance indicators you should be using to measure your help desk performance in 2020.

5 KPIs Video Blog

 

Are you looking for an outsourced support team to help you optimize your help desk? Click here, or the button below, to schedule a consultation with one of our help desk experts today.

Schedule a Help Desk Consultation

Topics: help desk, help desk support team, help desk outsourcing, help desk KPIs, help desk performance

Subscribe to the Blog


eBook: 10 Common Help Desk Challenges & Concerns that Impact Companies Today

Help Desk Concerns eBook Image

Download the eBook


How Much Does Help Desk Support Cost?

Access the Help Desk ROI Calculator to detail all of your help desk costs. 

Access the Calculator

Recent Posts

Follow Us Online