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[Video] 5 KPIs to Track Your Help Desk Performance

Posted by Global Help Desk Services Inc. on 6/29/20 9:00 AM

Key Performance Indicators (KPIs) are the most important measurable outcomes that not only keep your help desk outsourcing team on track to achieve its goals, but can also indicate the success and failure of your overall help desk.

Watch the video below and learn about the 5 key performance indicators you should be using to measure your help desk performance in 2020.

5 KPIs Video Blog


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Topics: help desk, help desk support team, help desk outsourcing, help desk KPIs, help desk performance

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