Global Help Desk Services Blog

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The True Cost of Downtime on Your IT Help Desk

by: Aaron Shultz

The True Cost of Downtime on Your IT Help Desk

By Aaron Shultz

When your IT help desk goes down, you pay for that inconvenience in more places than just..

Help Desk Costs

Customer Service Call Scripts for IT Help Desks: 7 Best Practices

By Andrew Chiburis

Customer service call scripts are a tried-and-true way to improve performance and provide a..

Help Desk Best Practices

Outsourced IT Support Services: 10 Steps to Better QA

By Steve Wetherell

Your help desk is the face of your IT.

After all, your users cannot always see, let alone..

Quality Assurance

Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket

By Aaron Shultz

Perhaps your IT help desk is in-house. Or, you might have outsourced part or all of your IT..

Help Desk Costs

Posts by topic

IT Help Desk Customer Dissatisfaction: Causes, Consequences, Cures

By Aaron Shultz

When the word “help” is in your team’s name…but your customers aren’t finding you all that..

Help Desk Customer Satisfaction

Outsourcing IT Help Desk Pros and Cons

By Aaron Shultz

If you are thinking of outsourcing your help desk, and if you are confused by some mixed..

Help Desk Outsourcing

IT Help Desk Burnout: What to Do When Your Agents are Overworked

By Aaron Shultz

“I think I’ve hit my limit.”

“I hate the stress of this job when things don’t go right,..

Internal Help Desk Team

4 Steps to Accurately Measure the ROI of Outsourced Help Desk Services

By Aaron Shultz

If you are considering outsourcing your IT help desk, or if you already enjoy outsourced..

Internal Help Desk Team Help Desk Staffing

5 IT Help Desk KPIs That Most Accurately Measure Success

By Aaron Shultz

Your IT help desk Key Performance Indicators (KPIs) reveal the success or failure of your ..

Improving Help Desk Performance Help Desk KPIs

Must Haves (and Pitfalls) When Choosing IT Help Desk Ticketing Software

By Aaron Shultz

There are dozens of IT help desk ticketing software applications on the market. Some are..

Internal Help Desk Team Help Desk Staffing

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Global Help Desk Services Blog

The True Cost of Downtime on Your IT Help Desk

The True Cost of Downtime on Your IT Help Desk

Customer Service Call Scripts for IT Help Desks: 7 Best Practices

Popular Posts

Outsourced IT Support Services: 10 Steps to Better QA

Smart Ways to Evaluate – and Reduce – Your IT Service Desk Cost Per Ticket

Posts by topic

IT Help Desk Customer Dissatisfaction: Causes, Consequences, Cures

Outsourcing IT Help Desk Pros and Cons

IT Help Desk Burnout: What to Do When Your Agents are Overworked

4 Steps to Accurately Measure the ROI of Outsourced Help Desk Services

5 IT Help Desk KPIs That Most Accurately Measure Success

Must Haves (and Pitfalls) When Choosing IT Help Desk Ticketing Software

Customer Testimonials

Help Desk Outsourcing

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