Help desk KPIs are the most important measurable outcomes that indicate the success and..
Help desk support can sometimes be overwhelming and stressful. Research shows that people..
Members of the C-suite are becoming more and more aware of how critical information..
What’s the price of your cup of coffee? Is it a luxury you afford yourself? A hidden gem..
Running a help desk—whether in-house or outsourced—can sometimes feel like a bad marriage...
Want a great topic for your next meeting?
How about one that will take the agenda..
This is the third blog in our 3-part series on the pillars of a success organization. If..
Trust and Reliability. We can all agree these words have immense value. They're used to..
This is the second blog in our 3-part series on the pillars of a success organization. If..
People are the foundation of any support organization, as a matter of fact, fair or unfair,..
Occasionally referred to as a "Hybrid Solution", companies are supplementing their internal..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc.521 Cromwell AvenueRocky Hill, CT 06067
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