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Improving Help Desk Performance through Co-Sourcing Models

Improving Help Desk Performance through Co-Sourcing Models

Occasionally referred to as a "Hybrid Solution", companies are supplementing their internal..
Improving Help Desk Performance supplementing service desk Helpdesk Outsource extend help desk capabilities

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"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."

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Help Desk Outsourcing

Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.

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