Key Performance Indicators (KPIs) are the most important measurable outcomes that not only..
This is part four of our multi-part series featuring some of our help desk success stories..
Help desk outsourcing has become a popular solution among enterprise organizations because..
This is part three of our multi-part series featuring some of our help desk success stories..
Scalability and being flexible to change are some of the most important benefits that an..
There are many ways an outsourced help desk partner can make an organization more efficient..
Did you know that 75% of hospitals are outsourcing IT functions? (Source: Medsphere) One of..
Having an internal help desk team is a great way for an organization to streamline its..
As we enter into a new year, it's important to understand the help desk challenges that..
As enterprise organizations grow in scale and size, so do requests for their internal help..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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