A quick read with a big impact.
If you are considering outsourcing your IT help desk, or if you already enjoy outsourced..
There are dozens of IT help desk ticketing software applications on the market. Some are..
Does your IT help desk have a hat problem?
We’re talking about the multiple hats that your..
New technologies, programs, and processes can go a long way toward making your company more..
You’ve found the perfect help-desk employee, and you’re excited to have them join your..
"Can’t act, can’t sing, can dance a little.”
That’s what Burt Grady, head of the talent..
If you wait until you’re going through a major transition to figure out how to scale your..
Being an IT help desk agent isn’t easy – and it’s not a job that just anybody can do well.
Your help desk faces enough challenges at the best of times. Whether it’s too many calls..
This is the third blog in our 3-part series on the pillars of a success organization. If..
"They proactively review all of our tickets to try to find more areas where they’re able to resolve issues as the first line. They’re coming back to us with that information so we can increase the number of calls that they’re able to take care of."
Global Help Desk Services, Inc. provides help desk outsourcing with guaranteed service levels to enterprise-sized companies.
Global Help Desk Services, Inc. 521 Cromwell Avenue, Rocky Hill, CT 06067
Toll Free: 1.800.770.1075Local: 1.860.296.7230
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