Insider Information from Help Desk Experts

Success Story: Shining a Spotlight on Healthcare Help Desk Solutions

Posted by Global Help Desk Services Inc. on 6/12/20 10:00 AM

This is part four of our multi-part series featuring some of our help desk success stories across various industries.

In today's healthcare environment, providers are challenged to deliver optimal patient care as quickly, and at the lowest cost possible. For the hospital, it becomes paramount to be able to answer questions and resolve technical issues efficiently and accurately, so that providers can return to patient care immediately. As a result, healthcare organizations are showing greater scrutiny than ever before when it comes to choosing a help desk partner.

Company Background:
One of our clients is an acute care community teaching hospital that is recognized for its reputation in providing excellent care, education and research. It also hosts one of the most advanced medical simulation training centers in the world, supplying access to the region’s largest robotic surgery centers.

Challenge:
The hospital was looking to resolve its technical issues accurately and efficiently and to also transition all help desk services in house without any disruption of service.

Read More

Topics: help desk, help desk support team, help desk outsourcing, internal help desk team, healthcare help desk, Success Stories, healthcare, hospital

Subscribe to the Blog


eBook: 10 Common Help Desk Challenges & Concerns that Impact Companies Today

Help Desk Concerns eBook Image

Download the eBook


How Much Does Help Desk Support Cost?

Access the Help Desk ROI Calculator to detail all of your help desk costs. 

Access the Calculator

Recent Posts

Follow Us Online